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Creating and sustaining a superior customer service organization [electronic resource] : a book about taking care of the people who take care of the customers

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Creating and sustaining a superior customer service organization [electronic resource] : a book about taking care of the people who take care of the customers

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Publication date
Topics
Customer services, Management & management techniques, Organizational effectiveness, Customer Service, Business & Economics, Business / Economics / Finance, Business/Economics, Human Resources & Personnel Management, Management - General, Business & Economics / Management, BUSINESS & ECONOMICS
Publisher
Westport, Conn. : Quorum Books
Collection
internetarchivebooks; printdisabled
Contributor
Internet Archive
Language
English
Item Size
609.5M
Includes bibliographical references (pages 153-156) and index

Preface; Acknowledgments; Chapter One: Gaining Proper Perspective; Chapter Two: Discovering the "Secrets" of the Magic Kingdom; Chapter Three: Mission Critical; Chapter Four: The Role of Management; Chapter Five: Why Organizational Structures Matter; Chapter Six: The Heart and Soul of the Organization; Chapter Seven: Staffing: Nonmanagement Personnel; Chapter Eight: Selecting Management; Chapter Nine: Training, Culture, and the Organization; Chapter Ten: Effective Organizational Communication; Chapter Eleven: The Untapped Power of Language; Chapter Twelve: Time

Print version record
Access-restricted-item
true
Addeddate
2015-06-10 20:31:12.803843
Bookplateleaf
0006
Boxid
IA1155315
City
Westport, Conn.
Donor
internetarchivebookdrive
External-identifier
urn:oclc:record:593206102[WorldCat (this item)]
urn:lcp:creatingsustaini00jimp:lcpdf:72a898b7-39fc-4c10-ac38-74fdf1877bb9
urn:lcp:creatingsustaini00jimp:epub:fd471c5c-bb34-4786-a27e-097c1c3bcab6
Foldoutcount
0
Identifier
creatingsustaini00jimp
Identifier-ark
ark:/13960/t20c8zj79
Invoice
1213
Isbn
9780313004780
0313004781
1567204503
Full catalog record
MARCXML


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